Refund policy

Return & Refund Policy

At YOTACHE, we are committed to providing a transparent and reliable shopping experience. Please review our Return & Refund Policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and uninstalled
  • Be in the same condition as received
  • Include original tags and packaging
  • Include proof of purchase, such as the receipt or order number

How to Request a Return or Refund

To start a return or refund request, please contact us at:

seller@yotache.com

Please include the following information in your request:

  • Order number
  • Product name
  • Reason for the return
  • Photos of the item if it is damaged, defective, or incorrect

If your return request is approved, we will provide:

  • Return instructions
  • The correct return address
  • A return shipping label if applicable

Please do not send products back to the original shipping address or any address listed on the package unless instructed by our support team. Returns sent without prior authorization will not be accepted.

You can always contact us for any return or refund questions at seller@yotache.com.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Return Eligibility

Returns and refunds may be accepted in the following situations:

  • The item arrived damaged or defective
  • The wrong product was received
  • The product has quality-related issues
  • The item is unused and returned within the 30-day return period

We reserve the right to refuse returns that:

  • Show signs of use, installation, or customer-caused damage
  • Are returned without authorization
  • Exceed the allowed return period

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

Return Shipping Fees

  • If the return is caused by a defective product, shipping damage, or our error, YOTACHE will cover the return shipping costs.

  • If the return is due to personal reasons, such as ordering the wrong size, changing your mind, or no longer needing the product, the customer may be responsible for the return shipping fees.

Original shipping fees are generally non-refundable unless the return is caused by our mistake.

Exchanges

The fastest way to exchange an item is to return the original product first. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method.

Please note:

  • Refund processing times may vary depending on your bank or credit card provider

  • It may take several business days for the refund to appear in your account after approval

Contact Us

If you have questions about returns, refunds, exchanges, or damaged items, please contact us:

Email: seller@yotache.com
Website: YOTACHE Official Store